Designed to make things easier for housing associations, TenantPlus is our tenant-focused, self-service housing portal system.
By making it easier for your customers and staff to view, edit and act on your customers’ data, TenantPlus will save your housing association time, reduce costs and improve tenant satisfaction.
Integrating directly with your existing housing management systems, TenantPlus lets you build custom forms to expose selected customer data to authenticated users. Tenants can see what is held on them, and update the information directly, cutting wasteful form-filling for staff and increasing the accuracy of data entered.
We built TenantPlus from the ground up to focus on streamlining the day-to-day operations of housing associations. Its modern user interface can adapt to changes in the legislative context, and, unlike housing management systems, form fields can be added and changed in-house with no need for additional technical consultancy.
Tenants feel in control – Go beyond expectations and improve satisfaction by giving tenants direct access to update their information – when it’s convenient for them.
More complete data in less time – Tenant data is processed directly, cutting form-filling times for your staff and ensuring data is more accurate and complete.
Integrates with your HMS – TenantPlus provides a modern, clean and intuitive user interface while doing the hard work of talking to your housing management system for you.
Pre-loaded with tools you use – Save time with TenantPlus’s pre-built customer-facing forms, including Log a Repair, Make a Complaint, Report Antisocial Behaviour, View Rent Statement and Update Tenant Details.
Full interaction history reduces frustration and builds trust – TenantPlus documents every interaction between your tenants and your housing association, letting staff instantly view a full record of past communications. Tenants will value the personalised experience and not having to restate their situation.
Powerful rules engine – Create rules to automate important tasks, such as routing queries to the right teams, or automatically raising severe issues with managers.
Reassuringly secure – Built-in safeguards protect your sensitive data by default – peace of mind for you and for your tenants.