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Scottish Water provides vital infrastructure on a national scale. We take a look at how, as part of their digital transformation, they are taking control of a major asset: information.

The Loup of Fintry Waterfall, used under Creative Commons

Water is one of our most vital assets. As a publicly-owned company, answerable to the Scottish Parliament and the people of Scotland, Scottish Water is responsible for providing 1.34 billion litres of drinking water and taking away 847 million litres of waste water every day.

Scottish Water has long recognised the value of its physical assets, which are instrumental in discharging its responsibilities to Parliament and the people. Of pumps, plants or reservoirs, and the people who operate and maintain them.

But it’s only more recently that Scottish Water began to fully realise the intrinsic value of its information as an asset.

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The EU is currently putting together the General Data Protection Regulation – new legislation that will replace the Data Protection Act in May 2018. Why is it happening, and what will the impact be?

The GDPR shares many similarities with the existing DPA, but there are some important changes to be aware of.

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Office 365 offers loads of ways to help your business to communicate better. But which ones should your company be using? Spoiler alert: it’s all of them, and that’s good…

Office 365 provides a suite of tools designed to people to discover, share and collaborate on content from anywhere, and on any device.

While there are many services, each serves a different function. You might be tempted to simply replace your current setup with the most obvious analogues: Exchange Online replacing email, Skype replacing landline, OneDrive replacing your shared drives, and so on.

But the fact is these services are designed to work together, based on the urgency and intended audience of any given task. By using most of them in concert, users get the advantage of an integrated and consistent experience which can handle a majority of tasks, delivering immediate value.

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Microsoft has announced general availability of the brand new PowerApps platform this week. It’s a big deal; here’s what you need to know.

As a Microsoft partner, we’ve been experimenting with PowerApps for some time, and are really excited by the possibilities on offer. It’s a revolution in how business apps are made, and will fundamentally alter the way businesses interact with their data. Read on to find out what PowerApps are, and why the release of this platform is so important.

What are PowerApps?

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We held a fantastic party this month to celebrate 20 years in business.

The opulent surroundings of the George Hotel played host to customers, partners and staff past and present as we celebrated CompanyNet’s 20th anniversary.

CEO Andy Hamilton and co-founder and former CEO Neil Francis spoke about the journey that the company has taken, and our remarkable resilience in a highly-competitive and ever-changing industry.

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The technology event of the year, Microsoft Ignite 2016, was held last week in Atlanta. It brought together the best and brightest minds to talk cloud infrastructure and management, productivity, big data and much more.

Among many exciting announcements, Reuben Krippner – Microsoft’s Director of Product Management, OneDrive – showcased major updates to OneDrive for Business on Office 365, including the eagerly-anticipated improved sync functionality. Let us take you through a rundown of the key new features and enhancements.

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When you have a problem as a customer, how painless do you feel the process is to resolve it? And does your organisation do any better?

In Microsoft’s 2016 “State of Global Customer Service” report, nearly half of the respondents said they felt that they, as customers, had to put in more work to resolve their issue than the business at fault. Given the tools and technologies now available to businesses of every size, that’s a startlingly high figure.

What problems do customers face?

The report identifies common complaints such as customer support agents not being equipped with the information to hand about the customer’s problem, having to repeat information to several different people, and the frustration of the problem remaining unsolved.

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