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Exploring the IT industry’s problematic relationship with change management, understanding why effective user adoption is more important than ever in a cloud-ready world, and looking at some methods and techniques available to those enlightened souls who wish to deliberately and positively deliver change and user adoption.
Bananarama and The Fun Boy Three were definitely onto something back in 1982, when they joined forces to record their version of Sy Oliver and Trummy Young’s 1930s classic ditty. What they probably didn’t realise was that almost 40 years later, the song’s central message would be used as a lighthearted device to illustrate effective ways of managing change in the IT industry.
Build it and they will come?
You see, the IT industry has always had a bit of a problem with change management. “Build it and they will come!” has been the prevailing attitude of IT departments through the years.
It’s been fuelled by a misguided belief that users will simply use the solution put in front of them. And all the evidence points to the fact that, unless they simply have to use it, they won’t. Instead, they’ll seek out an alternative route as the ‘path of least resistance’ – and you’ll have a failed implementation on your hands, thanks to poorly-managed user adoption.
Erm, no they won’t
The ‘build it and they will come’ adage betrays a fundamental arrogance which has been prevalent in the industry for decades. It fails to recognise that IT exists to provide a service to the business; that the business contains users of technology, and that users are very adept at knowing what they need, and what they don’t need. IT departments simply haven’t been providing the tools and technologies their user bases demand; if you need any further evidence, witness the rapid growth of ‘shadow IT’.
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Without lots of configuration, search at work has traditionally been a fairly underwhelming experience. All that’s changing with Graph, Microsoft’s ground-up reimagining of how we can find things.
Findability has always been a huge issue for organisations. Whenever we interview people ahead of a new intranet or digital workplace project, underperforming search is often the number one complaint. As people generate more and more information over the course of their working lives, the chances of ‘classic’ search systems returning useful results diminish. To address this, technologists are thinking laterally, redesigning how search works from the ground up.
Having a graph
Office 365 now has more than 100 million active commercial users, who make 50 million hours of Skype calls every day, arrange more than two billion meetings per month and send trillions of emails. With so much happening on their platforms, Microsoft have started treating data about how Windows 10 and Office 365 are being used as an extremely valuable commodity. Internally, that insight is being used to make constant improvements to the apps we use every day. Office 365 is already on a subscription model, and Windows 10 is heading that way; that means Microsoft can push out regular user experience tweaks and feature updates to their software without any action required on the part of the user.
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We will be attending the Microsoft Ignite Conference at the end of this month to bring back insight into the latest Microsoft technologies.
What is Microsoft Ignite?
Some of the CompanyNet team will be attending the Microsoft Ignite Conference at the end of September in Orlando, Florida. The event will showcase Microsoft’s products and services and provide an insight into “tomorrow’s tech”.
Here you’ll find insight on CompanyNet’s work, what’s happening in enterprise software, and the future of the workplace. It’s written by a variety of CompanyNet staff. If you’d like to talk to us about anything you see here, just drop us a line.
Microsoft Cloud Future thinking Collective intelligence Office 365 (23) Intranets Business intelligence Digital Transformation Technical Business Transformation Office Gold Partner 20th Anniversary Change Management Privacy CRM Microsoft Inspire Partners Director's Briefing Women in IT Public Sector Training Websites
We haven't announced our next event yet - stay tuned!