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Passwords, personal data and more – are your staff sharing more about your business than you think?
Security researchers recently found mountains of personally identifiable information (PII) which had been inadvertently made public through Trello, a web-based task management app.
This included passwords, bank account details, and people’s employment and medical details, all of which could have been exposed to anybody – including competitors and cybercriminals.
Trello lets you organise tasks using ‘boards’, which are initially set to ‘private’ by default. But many users changed their boards to ‘public’ in order to collaborate with colleagues – with the unintended side-effect of making them visible to anyone.
The employees involved didn’t deliberately make the information public, and therefore wouldn’t have realised the information was out there.
To compound the problem, Google’s search bot had thoroughly indexed Trello’s public boards, meaning they could be easily found using a standard web search.
The discovery was made by Craig Jones of cybersecurity company Sophos. It was discovered that one company had accidentally published performance ratings of 900 managers on a public Trello board.
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This is our monthly roundup of changes and new features coming up in Office 365, SharePoint and Kira.
This month sees some important changes to Microsoft Teams, ticking off two features – real-time status, and federation – that were available in Skype for Business, and making it a more complete product than ever. There’s also new security options when sharing files, and improvements to SharePoint too. Plus a top tip for fans of emojis…
Thanks to CompanyNet team members Paul McGonigle, Stuart McLaughlin and Maria Botha-Lopez for their contributions to this round-up.
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Exploring the IT industry’s problematic relationship with change management, understanding why effective user adoption is more important than ever in a cloud-ready world, and looking at some methods and techniques available to those enlightened souls who wish to deliberately and positively deliver change and user adoption.
Bananarama and The Fun Boy Three were definitely onto something back in 1982, when they joined forces to record their version of Sy Oliver and Trummy Young’s 1930s classic ditty. What they probably didn’t realise was that almost 40 years later, the song’s central message would be used as a lighthearted device to illustrate effective ways of managing change in the IT industry.
Build it and they will come?
You see, the IT industry has always had a bit of a problem with change management. “Build it and they will come!” has been the prevailing attitude of IT departments through the years.
It’s been fuelled by a misguided belief that users will simply use the solution put in front of them. And all the evidence points to the fact that, unless they simply have to use it, they won’t. Instead, they’ll seek out an alternative route as the ‘path of least resistance’ – and you’ll have a failed implementation on your hands, thanks to poorly-managed user adoption.
Erm, no they won’t
The ‘build it and they will come’ adage betrays a fundamental arrogance which has been prevalent in the industry for decades. It fails to recognise that IT exists to provide a service to the business; that the business contains users of technology, and that users are very adept at knowing what they need, and what they don’t need. IT departments simply haven’t been providing the tools and technologies their user bases demand; if you need any further evidence, witness the rapid growth of ‘shadow IT’.
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