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Just over 20 years ago, the World Wide Web as we know it was just emerging. The dotcom bubble had yet to burst; Yahoo and eBay were barely a year old, and Google was just a twinkle in the eye of Page and Brin.
It was into this climate that CompanyNet was born. When we were founded in 1996, there were immediately lots of exciting new business opportunities to service – particularly building websites and portals, often based on Microsoft technologies.
Bespoke software development was the name of the game, and we enjoyed the challenges and satisfaction of coding custom systems.
Ten years later, inspired by a Microsoft Partner Conference, the business articulated a bold new strategic direction – platform-based development. Custom code was becoming relatively expensive to build and maintain, and new options were becoming available to customers, challenging the established business model. Platform-based development would become the basis of our future success.
Our Lync server caused us months of pain. So we took it out to a yard and smashed it up.
Watching the video above, you might be left scratching your head. What would drive the mild-mannered employees of a successful IT business to commit an act of wanton destruction against an innocent server?
Look again. That server is anything but innocent. It’s the Sangoma Lync Express, and we hate it.
If you’ve ever tried to set up and use your own Lync server for voice communications, you might be nodding your head rather than scratching it. The destruction was a moment of pure catharsis – the purging of two years of pent-up frustration at an infuriating piece of technology that caused our business hours of pain and grief and cost.
How did it all start? What happened to let it get this far? And did it really catch fire? (No.)
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Ensuring your business has a frictionless digital experience for employees leads to engaged, productive staff – and, ultimately, happier customers.
Businesses spend a lot of time thinking about the customer experience – whether that’s delivering an excellent service in person, or creating fulfilling interactions with the business online. But what about the digital experience for employees?
If the day-to-day experience for your workforce is inconsistent with the quality of service they’re expected to deliver to customers, you’re creating a breeding ground for problems. By not providing a great digital experience for your staff, you create issues that bubble just below the surface, harming retention rates for good employees and eating away at your bottom line.
At a fundamental level, employees who feel there’s a discrepancy between their experience of your business and its outward message simply won’t be engaged with their work. At best, that view leads to a cheapening of the experience they deliver to your customers; at worst, it will lead to staff leaving for pastures new.
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Here you’ll find insight on CompanyNet’s work, what’s happening in enterprise software, and the future of the workplace. It’s written by a variety of CompanyNet staff. If you’d like to talk to us about anything you see here, just drop us a line.
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