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At last week’s Inspire conference in Washington DC, Satya Nadella announced Microsoft 365.
But what is it, and is it more than just a repackaging of existing apps? Our infographic reveals all…
Ensuring your business has a frictionless digital experience for employees leads to engaged, productive staff – and, ultimately, happier customers.
Businesses spend a lot of time thinking about the customer experience – whether that’s delivering an excellent service in person, or creating fulfilling interactions with the business online. But what about the digital experience for employees?
If the day-to-day experience for your workforce is inconsistent with the quality of service they’re expected to deliver to customers, you’re creating a breeding ground for problems. By not providing a great digital experience for your staff, you create issues that bubble just below the surface, harming retention rates for good employees and eating away at your bottom line.
At a fundamental level, employees who feel there’s a discrepancy between their experience of your business and its outward message simply won’t be engaged with their work. At best, that view leads to a cheapening of the experience they deliver to your customers; at worst, it will lead to staff leaving for pastures new.
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With less than a year until GDPR comes into force, Microsoft have announced that their cloud platform will be ready to help businesses meet the challenges the new regulation will bring.
The regulation has been in law since May 2016, but fortunately there has been a ‘grace period’ of two years to allow businesses to take advice, train staff and make their data and processes ready. That period comes to an end in May next year, so if you haven’t yet tackled GDPR, now is the time to do it.
Fines are not dandy
This is a complex piece of legislation which will require every business to tighten up how it collects and processes data. Unlike previous regulations, which had punishments viewed by some as a ‘slap on the wrist’, GDPR will impose fines of up to €20 million or 4 per cent of your company’s turnover.
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