- What we do
- Who we work with
- Who we are
Ensuring your business has a frictionless digital experience for employees leads to engaged, productive staff – and, ultimately, happier customers.
Businesses spend a lot of time thinking about the customer experience – whether that’s delivering an excellent service in person, or creating fulfilling interactions with the business online. But what about the digital experience for employees?
If the day-to-day experience for your workforce is inconsistent with the quality of service they’re expected to deliver to customers, you’re creating a breeding ground for problems. By not providing a great digital experience for your staff, you create issues that bubble just below the surface, harming retention rates for good employees and eating away at your bottom line.
At a fundamental level, employees who feel there’s a discrepancy between their experience of your business and its outward message simply won’t be engaged with their work. At best, that view leads to a cheapening of the experience they deliver to your customers; at worst, it will lead to staff leaving for pastures new.
Continue reading this post »
With less than a year until GDPR comes into force, Microsoft have announced that their cloud platform will be ready to help businesses meet the challenges the new regulation will bring.
The regulation has been in law since May 2016, but fortunately there has been a ‘grace period’ of two years to allow businesses to take advice, train staff and make their data and processes ready. That period comes to an end in May next year, so if you haven’t yet tackled GDPR, now is the time to do it.
Fines are not dandy
This is a complex piece of legislation which will require every business to tighten up how it collects and processes data. Unlike previous regulations, which had punishments viewed by some as a ‘slap on the wrist’, GDPR will impose fines of up to €20 million or 4 per cent of your company’s turnover.
Continue reading this post »
Learn how Registers of Scotland and the Scottish Housing Regulator delivered digital transformation by empowering their businesses and allowing ingenuity to flourish.
Picking up a theme from an earlier blog article, What is Digital Transformation?, this recent observation from Tom Meade, Digital Director at Registers of Scotland, really resonated with us:
“We don’t look at it as digital transformation; the IT doing something to the business. We view it as business transformation; the business deciding what it wants to do with its IT capability.”
Tom Meade, Digital Director, Registers of Scotland, ‘After 400 years, the sprint’
Almost 3 years ago, Registers of Scotland (RoS) approached CompanyNet with a business problem. A significant legislative change to the Land Registration Act had just been announced. This mandated that Registers of Scotland must allow a defined set of Land Reports to be transacted online with its community of eServices business to business customers, by a fixed statutory deadline in December 2014. The deadline became known within RoS as the “Designated Day.”
This legislative change had forced RoS to seek out a digital solution to deliver this statutory requirement. And so the Reports Portal service was born.
Here you’ll find insight on CompanyNet’s work, what’s happening in enterprise software, and the future of the workplace. It’s written by a variety of CompanyNet staff. If you’d like to talk to us about anything you see here, just drop us a line.
Microsoft Cloud Future thinking Collective intelligence Intranets Office 365 Business intelligence Digital Transformation Office 20th Anniversary Technical Business Transformation CRM Gold Partner Privacy Microsoft Inspire Change Management (4) Partners Director's Briefing Websites Training Public Sector
On Wednesday 23rd August, don't miss our next event, Breakfast Briefing – Business apps with PowerApps and Flow